bajee Responsible Gaming
Policy & Tools
At bajee, we believe that betting and casino games should always be an enjoyable, controlled form of entertainment — never a source of financial stress or personal harm. Our responsible gaming framework gives every Bangladesh player the tools, information, and support they need to stay in control at all times.
bajee's commitment: We are dedicated to maintaining a safe, fair, and transparent gaming environment for all players across Dhaka, Chittagong, Sylhet, Khulna, and the rest of Bangladesh. Every bajee account comes with built-in responsible gaming controls accessible directly from your account dashboard. If you feel your gambling is becoming a problem, contact our support team immediately at [email protected] — all enquiries are treated with strict confidentiality.
Tools to Keep You in Control
bajee provides a comprehensive suite of responsible gaming tools that are freely available to every registered player. You do not need to justify your reasons for using these tools — simply contact our support team or use your account dashboard to activate them instantly.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your bajee account. Once your chosen limit is reached, no further deposits will be accepted until the limit period resets. Limits can be reduced immediately but increases take 24 hours to take effect — giving you a cooling-off window to reconsider.
Session Time Limits
Control the amount of time you spend on the bajee platform in a single session. You can set a maximum session length — when the timer expires, you will receive an on-screen reminder and may be prompted to take a break. Managing your session time is one of the most effective ways to maintain healthy gambling habits.
Time-Out (Cool-Off)
If you need a short break from betting, you can activate a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your bajee account is temporarily suspended — you cannot log in, place bets, or make deposits. Pending withdrawals will still be processed normally during this period.
Self-Exclusion
For players who feel they need a longer break, bajee offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. During self-exclusion, your account is fully closed and you cannot re-register. bajee will also suppress all marketing communications to you for the duration of the exclusion. Self-exclusion requests are processed within 24 hours.
Reality Checks
Reality check notifications appear on screen at regular intervals (every 30, 60, or 90 minutes) to remind you how long your current session has been running and how much you have wagered. These gentle prompts help you stay aware of your activity and make informed decisions about whether to continue playing.
Loss Limits
In addition to deposit limits, bajee allows you to set a maximum loss threshold over a defined period. If your net losses reach the limit you have set, betting activity will be suspended for the remainder of that period. This tool is particularly useful for players who want to protect a specific portion of their bankroll from any single session or week.
What Is Responsible Gaming?
Gambling as Entertainment
Responsible gaming means approaching betting and casino games as a paid form of entertainment — in the same way you might budget for a cinema trip, a cricket match ticket, or a restaurant meal. When you place a bet at bajee, the money you wager is the price of participating in an exciting activity. Winnings are a welcome bonus, not a financial strategy.
The fundamental principle is simple: only ever gamble with money you can genuinely afford to lose, and never chase losses in the hope of recovering a deficit. Every game at bajee — whether it is a BPL cricket market, a Pragmatic Play slot, or a live Evolution Gaming roulette table — carries a built-in house edge. Over time, the mathematics of gambling means that losses are inevitable for most players. bajee will never tell you otherwise.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in oneself. bajee encourages all players to monitor their own behaviour honestly and to take action early if any of the following warning signs apply to them:
- Chasing losses: Increasing bet sizes or continuing to play after losses in an attempt to win back money;
- Preoccupation: Spending excessive time thinking about gambling, planning sessions, or calculating potential winnings;
- Financial pressure: Gambling with money that should be used for bills, rent, food, or family expenses;
- Borrowing to gamble: Taking loans, using credit cards, or borrowing from family and friends specifically to fund gambling;
- Secrecy: Concealing the extent of your gambling activity from family members or close friends;
- Neglecting responsibilities: Skipping work, family commitments, or social activities because of gambling;
- Failed attempts to stop: Trying to cut down or quit gambling but being unable to follow through;
- Emotional distress: Feeling anxious, irritable, depressed, or restless when not gambling or when attempting to stop.
If you recognise three or more of these signs in yourself, we strongly encourage you to use bajee's self-exclusion tool immediately and to seek support from a qualified counsellor or support organisation. Please contact [email protected] — our responsible gaming team will assist you confidentially.
Practical Tips for Safe Gambling
bajee recommends the following practical habits for all players who wish to maintain a healthy relationship with gambling:
- Set a strict budget before each session and stick to it regardless of results;
- Treat any winnings as a bonus — withdraw them rather than immediately reinvesting them;
- Never gamble under the influence of alcohol, strong medication, or emotional stress;
- Take regular breaks — use bajee's session timer and reality check features;
- Balance gambling with other leisure activities — cricket, football, outdoor activities, and time with family;
- Keep track of your wins and losses over time — a spending log can be a powerful reality check;
- Never gamble to escape problems, anxiety, or emotional difficulties — these feelings will remain after the session ends;
- Talk openly with someone you trust about your gambling activity — transparency helps prevent escalation.
Strict 21+ Policy
Why We Verify Age
bajee operates a strict minimum age policy. Every person who registers a bajee account must be at least 21 years of age. This is not merely a policy preference — it is a fundamental ethical commitment to preventing underage gambling, which can cause serious and lasting psychological and financial harm to young people.
21+ Age Requirement: Players must be 21 years of age or older to register and use bajee. Creating an account on behalf of a minor, or knowingly allowing a minor to use your account, is strictly prohibited and will result in immediate account closure and forfeiture of all funds.
KYC Verification Process
All bajee players are required to complete identity verification (KYC — Know Your Customer) before their first withdrawal and at any time bajee's systems flag a verification requirement. The KYC process requires you to submit:
- Government-issued photo ID: National ID Card (NID), passport, or birth certificate confirming your full name and date of birth;
- Proof of address: A recent utility bill, bank statement, or official document confirming your residential address in Bangladesh;
- Payment method verification: Confirmation that the bKash, Nagad, Rocket, or Upay account linked to your bajee account is registered in your own name.
KYC documents are reviewed by bajee's compliance team within 24–48 hours. All documents are handled with strict confidentiality in accordance with the bajee Privacy Policy.
Protecting Minors at Home
If you share a device or computer with minors, bajee strongly recommends taking the following precautions to prevent underage access to gambling content:
- Never save your bajee login credentials in your browser's autofill;
- Always log out of your bajee account when you have finished your session;
- Use device parental controls to restrict access to gambling websites on shared devices;
- Keep your account password confidential and do not share it with anyone in your household.
Parental Controls: Free parental control software is available that can block access to gambling websites on shared household devices. Tools such as Net Nanny, Qustodio, and built-in OS parental controls can help ensure that gambling content is inaccessible to children using shared devices.
Are You Gambling Responsibly?
Answer the following questions honestly to assess your current relationship with gambling. This is a private, informal self-check — not a clinical diagnostic tool.
Responsible Gaming Self-Check
Read each question carefully and consider whether it applies to your recent gambling behaviour — specifically over the past 30 days. If you answer "Yes" to three or more questions, we encourage you to contact bajee support or use the self-exclusion tool immediately.
Have you gambled with money that was intended for essential expenses such as rent, bills, groceries, or family costs?
Have you tried to win back money you have lost by continuing to gamble or increasing your bet sizes?
Have you borrowed money from friends, family, or financial institutions specifically to fund your gambling activity?
Have you concealed the amount of time or money you spend on gambling from your family or close friends?
Have you felt anxious, irritable, restless, or depressed when you were unable to gamble or when you tried to stop?
Has gambling caused you to miss work, neglect family responsibilities, or withdraw from social activities you previously enjoyed?
Have you made repeated unsuccessful attempts to cut down, control, or stop your gambling activity?
Do you find yourself thinking about gambling frequently — planning your next session, calculating potential wins, or replaying past bets in your mind?
If you answered "Yes" to three or more of the above questions, your gambling behaviour may be causing harm. Please use bajee's self-exclusion tool or contact our responsible gaming support team at [email protected]. All communications are strictly confidential and will not affect your account status unless you specifically request account action.
How to Activate Your Responsible Gaming Tools
bajee's responsible gaming tools are designed to be fast and simple to activate. You do not need to provide a reason or speak to anyone — the process is entirely self-directed and takes less than two minutes. Follow the steps below to set limits or request exclusion on your bajee account.
Immediate effect: All limit reductions, time-outs, and self-exclusion requests take effect immediately upon confirmation. Only limit increases are subject to a 24-hour cooling-off period before they become active.
Log In to Your bajee Account
Visit bajee.lat and log in using your registered username and password. If you have two-factor authentication enabled, complete the verification step as usual.
Navigate to Account Settings
Click on your account icon or username in the top navigation area to open your account dashboard. From the dashboard menu, select "Responsible Gaming" or "Player Safety".
Choose the Tool You Need
Select from the available responsible gaming tools: Deposit Limit, Loss Limit, Session Time Limit, Reality Check, Time-Out (Cool-Off), or Self-Exclusion. Each tool has a clear description of how it works before you apply it.
Set Your Parameters
Enter the limit amount or duration you wish to apply. For deposit limits, enter the maximum BDT amount per day, week, or month. For time-outs and self-exclusion, select your preferred duration from the available options.
Confirm and Apply
Review your selection and confirm. You will receive an on-screen confirmation and a confirmation email to your registered address. The limit or restriction is now active. Keep this email as a record of your request.
Contact Support if You Need Help
If you cannot access your account dashboard or need urgent assistance with self-exclusion, contact the bajee support team directly at [email protected] and our responsible gaming team will process your request manually within two hours.
You Are Never Alone
If gambling is causing you distress, financial difficulty, or relationship problems, reaching out is the most important step you can take. bajee's responsible gaming support team is available around the clock — and all enquiries are handled with complete confidentiality.
bajee Responsible Gaming Support
Our dedicated responsible gaming team is trained to handle sensitive enquiries with empathy, professionalism, and discretion. Whether you want to set limits, request self-exclusion, ask for advice, or simply talk through your concerns, we are here to help — 24 hours a day, 7 days a week, every day of the year including Eid, Pohela Boishakh, and public holidays.
All responsible gaming communications are treated as strictly confidential and are handled separately from standard customer support queries. Your enquiry will not result in any negative action on your account unless you specifically request account restriction or closure.
You can also reach us during major sporting events such as BPL, IPL, T20 World Cup, and ICC tournaments — times when betting activity and emotional investment tend to be highest among Bangladesh players. We understand the cultural significance of these events and are fully staffed to provide support during peak periods.
Enjoy bajee Responsibly
When gambling stays fun and within your means, it can be a great source of excitement. Explore cricket betting, slots, racing, and more — all with the confidence that bajee's responsible gaming tools have you covered.
21+ Only — Important Notice
bajee is strictly for adults aged 21 and above. Gambling is a form of entertainment and should never be treated as a source of income or a solution to financial problems. The odds are always in favour of the house over the long term. Never gamble with money you cannot afford to lose. If gambling is negatively affecting your life, please use bajee's self-exclusion tool or contact [email protected] immediately.
bajee is an offshore betting platform. Users are responsible for ensuring that their use of the bajee platform complies with the laws applicable in their jurisdiction.